Refund policy

🔄 Overview

Class Threads is a community marketplace used by students, parents, alumni, and schools. Because buyers and sellers interact directly, all sales are considered final unless both parties agree otherwise.

Class Threads does not mediate disputes or enforce return agreements. All issue resolution happens directly between buyers and sellers.

Refunds are only processed when both buyer and seller mutually agree, and only within the applicable issue window. Class Threads processes refunds using the funds held for that order; sellers do not reimburse Class Threads.

🏡 Local Pickup / Drop‑off — Inspect Before You Accept

For in‑person exchanges:

• Buyers are responsible for inspecting the item thoroughly before completing the exchange.

• Once the item is accepted in person, the sale is final.

• Class Threads does not mediate condition disputes after an in‑person pickup.

This protects both buyers and sellers and keeps transactions simple.

📦 Delivered or Shipped Orders — Report Issues Within 48 Hours

If an item is delivered to the buyer’s address (local drop‑off) or shipped:

Buyers must contact the seller within 48 hours of:

• the carrier‑marked delivery date (if shipped), or

• the time the seller confirms local delivery to the buyer’s address

Issues may include:

• item not received

• item damaged in transit

• item significantly not as described

Buyers and sellers communicate directly to resolve the issue.

Class Threads does not mediate disputes or manage return logistics.

Sellers are responsible for providing accurate descriptions and photos of their items. If tracking is provided, it must correspond to the correct order.

The 48‑hour window ensures timely communication and prevents late claims.

✔️ Returns Allowed Only by Mutual Agreement

A return may occur only if both the buyer and seller agree.

If a return is agreed upon:

• The buyer and seller determine the return method (local drop‑off or shipping).

• The buyer and seller determine who pays for return shipping, if applicable.

• Class Threads processes the refund using the funds held for that order.

• The seller simply does not receive payout for that order.

• Class Threads does not provide return shipping labels.

Because Class Threads holds funds until the issue window closes, sellers do not reimburse Class Threads for refunds.

❌ No Automatic Returns

Class Threads does not offer:

• automatic returns

• automatic refunds

• guarantees or warranties

All transactions are peer‑to‑peer. Refunds are only processed when both parties mutually agree within the applicable issue window.

💸 Cancellations (Before Delivery or Shipment)

To stay consistent with the Shipping & Delivery Policy:

• If an order is canceled before the item is shipped or delivered, the buyer receives a refund of the order total.

• If the item has already shipped or been delivered, the order can no longer be canceled and instead follows this Returns & Refunds Policy.

• Sellers may cancel an order before delivery or shipment if the item is unavailable or if the buyer’s address is invalid.

• Refunds for canceled orders are processed using the funds held for that order.

Transaction Fees on Cancellations Payment processors do not refund transaction fees on canceled orders. For this reason, a non‑refundable processing fee may be deducted from the refund amount when an order is canceled. This fee is not charged by Class Threads; it reflects the cost retained by the payment processor.

🛡️ Marketplace Limitations

Class Threads does not:

• act as a party to any transaction

• supervise or verify in‑person exchanges

• handle shipping, tracking, or delivery

• mediate disputes

• enforce return agreements

Buyers and sellers are responsible for resolving any issues directly. Class Threads processes refunds only when both parties mutually agree and only within the applicable issue window.