📦 Overview

Class Threads is a community marketplace used by students, parents, alumni, and schools.

For each listing, the seller chooses whether Delivery is available.

• If Delivery is enabled, buyers may choose Free Local Pickup or Delivery at checkout.
• If Delivery is not enabled, the item will be Pickup Only, and Delivery will not be available at checkout.
• Delivery may be completed by shipping through a carrier or by local drop-off to the buyer's address, depending on what the seller determines is most practical.

For delivered orders, a standardized delivery credit is applied to help offset packaging, transportation, and shipping costs. Sellers earn the delivery credit once delivery is fulfilled, and it is included in their next payout.

Class Threads currently supports Delivery only within the continental United States.

🏡 Free Local Pickup

Local pickup is the primary way items are exchanged on Class Threads.

For Buyers and Sellers

• Buyers and sellers coordinate meeting times and locations directly.
• Public, well-lit locations are recommended.
• Home pickup or drop-off may be used if both parties agree.
• School pickup or drop-off may be used if both parties agree.

For Buyers

• Buyers are responsible for inspecting the item before completing the exchange.
• Once an item is accepted during an in-person exchange, the sale is considered final.

Class Threads does not supervise or monitor in-person exchanges.

🚚 Delivery

Delivery is available only when the seller enables it for a listing.

If a buyer selects Delivery at checkout:

• The seller is responsible for delivering the item to the buyer's provided address.
• Delivery may be completed through shipping or local drop-off.
• The buyer is responsible for providing an accurate delivery address.

When Shipping Is Used

• The seller selects the carrier, packaging, and shipping method.
• The seller is responsible for providing tracking information.
• The buyer must ensure the shipping address provided at checkout is accurate.
• Class Threads does not provide shipping labels, packaging, postage, or insurance.

Important

Fulfillment method cannot be changed on the platform after checkout.

• Orders placed as Pickup will remain Pickup.
• Orders placed as Delivery will remain Delivery.

If a buyer and seller later agree to change fulfillment arrangements outside the platform, they are responsible for communicating and documenting those arrangements directly.

📦 Seller Responsibilities for Delivery

Shipping and delivery are optional and only available when enabled by the seller.

When a buyer selects Delivery, sellers must:

• Package the item securely.
• Ship or deliver the item within 3 business days.
• Enter a valid tracking number when shipping is used.
• Use the buyer's address exactly as provided.
• Mark orders as delivered only after the item has actually been delivered to the buyer or dropped off at the buyer's address.

Sellers are responsible for managing the delivery process and communicating directly with the buyer regarding shipping status.

Class Threads does not provide shipping labels, packaging materials, postage, or insurance.

⏱️ Reporting Delivery Issues (48-Hour Window)

For Buyers

Buyers must contact the seller within 48 hours of:

• the carrier-marked delivery date (for shipped orders), or
• the date and time the item is delivered to the buyer's address (for local delivery)

Examples of issues that should be reported promptly include:

• Item not received
• Item damaged during delivery
• Item significantly different from the listing description

Resolution Process

• Buyers and sellers communicate directly to resolve delivery-related issues.
• Class Threads does not mediate disputes or manage return logistics.
• The 48-hour window helps ensure timely communication and resolution.

❗ Cancellations (Before Shipment or Delivery)

Orders may be canceled only before the item has been shipped or delivered.

If an order is canceled before shipment or delivery:

• The buyer receives a refund of the order total.
• The seller does not receive payment for the transaction.

If an item has already shipped or been delivered, the order can no longer be canceled and instead follows the Returns & Refunds Policy.

Sellers may cancel an order before shipment or delivery if:

• The item is unavailable, or
• The buyer's address is invalid or incomplete.

Refunds for canceled orders are processed using the funds held for that order.

Transaction Fees on Cancellations

Payment processors generally do not refund transaction fees when an order is canceled.

As a result, a non-refundable processing fee may be deducted from the refunded amount. This fee is not retained by Class Threads and represents costs charged by the payment processor.

🛡️ Marketplace Limitations

Class Threads is a community marketplace that helps buyers and sellers connect but is not a party to transactions between them.

Class Threads does not:

• Act as a buyer, seller, shipper, or party to any transaction.
• Supervise, verify, or guarantee in-person exchanges.
• Inspect, authenticate, or verify the condition of items.
• Provide shipping labels, packaging, postage, or insurance.
• Handle shipping, tracking, or delivery.
• Mediate disputes between buyers and sellers.
• Manage return logistics.
• Enforce agreements made between buyers and sellers outside the platform.
• Guarantee carrier performance, delivery times, or package safety.
• Determine whether Delivery is available for a listing; sellers make that decision when creating each listing.

All pickup arrangements, delivery arrangements, communication, and issue resolution are the responsibility of the buyer and seller involved in the transaction.